Shipping Policy

1. Order Processing & Dispatch

  • Cutoff Time: Orders placed before 5:00 PM Eastern Time (ET), Monday through Friday, are typically processed and shipped the same business day.

  • After-Hours & Non-Business Days: Orders placed after 5:00 PM ET, on weekends, or on U.S. federal holidays will generally be processed on the next business day.

  • Notifications:

  • A separate shipping confirmation email containing tracking information will be sent once your order has dispatched.

  • You will receive an order confirmation email immediately after placing an order.

2. Shipping Options & Rates

All shipping options and rates are displayed during checkout prior to payment. Rates are listed in U.S. Dollars (USD).

Shipping Method                    Flat Rate Cost                        Estimated Delivery Time

UPS Ground                                 $10.00                                2–4 business days after dispatch (contiguous U.S.)

UPS Second Day Air                  $12.00                                1–2 business days after dispatch (expedited option)

Note: Delivery estimates are provided by the carrier and may vary based on ZIP code, operational conditions, weather, rural routes, and service availability. The carrier provides the final estimated delivery date once the shipment enters its network.

3. Discreet & Secure Packaging

All orders are packaged with care to help maintain product integrity during transit.

  • Protective Cushioning: Ensures items remain safe from physical damage.

  • Sealed Containers: Keeps contents securely contained.

  • Discreet Exterior: Plain, discreet exterior packaging with no product descriptions displayed on the outside.

Customer Responsibility: Customers are responsible for handling and storing products according to their laboratory’s applicable safety procedures and protocols upon receipt.

4. Tracking Information

  • Tracking information will be emailed to you once your order has shipped (when available).

  • Registered account holders can also track order status and details directly via their Account Dashboard.

  • Please allow adequate time for carrier tracking systems to update after shipment dispatch.

5. Alaska, Hawaii & U.S. Territories

  • Transit times for shipments to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories may exceed standard estimates.

  • Remote and island destinations may experience extended carrier transit times regardless of the selected shipping method.

6. Delivery Delays

Delivery estimates are guidelines and are not guaranteed unless expressly stated by the carrier. AncientCity Biotech is not responsible for delays caused by:

  • Carrier operational issues

  • Severe weather or natural disasters

  • Government actions

  • Incorrect shipping information provided by the customer

  • Events beyond our reasonable control

7. Damaged, Lost, or Delayed Shipments

If your package appears lost, arrives damaged, or experiences unusual tracking activity, please contact us as soon as possible.

Please provide the following details:

  1. Your Order Number

  2. Tracking Number (if available)

  3. A description of the issue

  4. Clear photographs of any damaged packaging or products (if applicable)

AncientCity Biotech will work with you and the carrier to investigate and resolve shipping issues where appropriate.

8. Incorrect Shipping Information

  • Customers are responsible for providing complete and accurate shipping details at checkout.

  • AncientCity Biotech is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.

  • If an order is returned to us due to an address error, additional shipping charges may apply prior to reshipment.

Contact Us

For questions regarding shipping or delivery, please reach out to our team: