Refund & Return Policy

Last Updated: June 12, 2026

At AncientCity Biotech, we supply research materials intended exclusively for laboratory and scientific research purposes. Due to strict quality-control requirements, contamination risks, and the need to maintain absolute product integrity, the following terms apply to all purchases.

1. Returns & Final Sale Policy

To ensure that all products supplied by AncientCity Biotech remain within a strict, controlled environment from storage through delivery, we do not accept returns or exchanges once a shipment has been delivered.

  • Final Sale: All delivered orders are strictly final sale.

  • Chain of Custody: Products that have left our distribution network cannot be returned, exchanged, or resold, as storage and handling conditions outside our control may compromise quality.

  • Non-Eligible Reasons: Returns are not accepted for ordering errors, changes in research scope, or personal preference.

2. Damaged or Incorrect Shipments

If your shipment arrives damaged or contains an incorrect item, please notify us within 48 hours of confirmed delivery.

Required Information for Claims

To process a resolution, please email support@ancientcitybiotech.com with:

  • Order Number
  • Detailed Description of the damage or discrepancy
  • Clear Photos of the affected product(s)
  •  Clear Photos of the exterior shipping container (if transit damage occurred)

Approved Resolutions

Upon verification, AncientCity Biotech will—at its discretion—provide one of the following at no additional cost to you:

  • A replacement shipment

  • Store credit for the affected item(s)

3. Order Cancellations

Orders may be canceled for a full refund only before fulfillment or shipping processing has begun.

  • Cutoff Time: Orders placed before 4:00 PM Eastern Time (ET) typically enter processing and ship the same business day.

  • Point of No Return: Once a shipping label or tracking number has been generated, the order is locked and cannot be canceled.

  • Action Required: If you need to cancel, please contact support immediately to request a stop before processing begins.

4. Non-Refundable Scenarios

Refunds, replacements, or store credit will not be issued for:

  • Standard delivered products that are undamaged and accurate to the order.

  • Customer ordering mistakes or incorrect shipping addresses provided at checkout.

  • Improper storage, handling, or exposure after delivery.

  • Carrier transit delays when the package is ultimately delivered intact.

  • Cancellation requests submitted after order fulfillment has started.

5. Store Credit Terms

When store credit is approved following a verified claim, you will receive an email confirmation. Store credit can be applied toward any future eligible purchase at AncientCity Biotech.

Contact & Customer Support

For questions regarding this policy or to report an issue with your order, please reach out to our team: